Privacy Policy – Knight Learning

Privacy is important to us
This privacy policy sets out how Knight Learning uses and protects any information that you give Knight Learning when dealing with us in accordance with GDPR.

Knight Learning is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used in accordance with this privacy statement.

Knight Learning may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect:
We may collect the following information:

• Personal details including name, contact email address, phone numbers, billing address and delivery address.
• For some qualifications, we will require date of birth, and National insurance number
• Payment status and information
• Results of courses completed
• other information relevant to customer surveys and/or offers

What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• For the general management of your training course
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.

Controlling your personal information:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information which may be relevant to you.

You may opt out of receiving promotional information by emailing us at [email protected]

You may also ask us to delete (the right to be forgotten) your personal information. Please note this can only be done if there is no valid reason to continue to hold your information (for example if a payment is still outstanding, we would need to hold the information until payment is settled). If we delete your information, it will mean we are unable to offer any future customer service to you on your previous record, after the deletion.

You may request details of personal information which we hold about you under the Data Protection Act 2018. A small fee will be payable. If you would like a copy of the information please write to Knight Learning, 35 Ballards Lane, London, N3 1XW.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

How long will we keep Your Data?

We will only retain a record of your personal information for a period of time that is necessary to provide you a suitable service and for the sector that we operate.

As such we will hold information for a minimum term that a qualification is required to be renewed unless you advise us otherwise.

This is done in order to provide you with a high quality of service. We will always retain your personal information in accordance with the General Data Protection Regulation and never retain your information for longer than is necessary.

Changes and Updates to this Privacy Statement
This Privacy Statement may be updated from time to time, and continued use of our services indicates your agreement to the policy and any subsequent amendments.

How we use cookies on our website
When you visit our website, cookies are placed on your device.
Cookies are small text files that help our websites to work and us to understand what information is most useful to our users. They also speed things when you come back to a site. We do not use them to identify you personally.

You can delete cookies stored on your device at any time.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.